Policy/FAQ
RETURNS
We kindly inform our valued customers that, in adherence to our policy, returns on hair products are not accepted, except in cases where the received product is damaged. Should you receive a damaged item, we encourage you to promptly contact our dedicated email support team. Please provide your full name, details of the product received, including the purchase amount, along with a clear photograph showcasing the damage incurred. Our team will meticulously assess each case through email correspondence and determine the eligibility for a refund accordingly. We appreciate your understanding and cooperation in ensuring a seamless experience for all our patrons.
SHIPPING
Please be advised that all orders will be processed and shipped within 1-2 weeks from the date of purchase. Additionally, for enhanced transparency and convenience, customers will receive tracking information via email once their order has been dispatched. This tracking feature enables you to monitor the status and location of your shipment in real-time. We appreciate your patience and trust in our commitment to delivering a seamless shopping experience.
FAQ
When do products ship out? 1-2 weeks after your ordered is placed.
How long will it take for you to reach back out to me if I get in contact? Please
allow us up to 72 hours to respond. If we do not respond within this timeframe, please don't hesitate to contact us on Instagram (@thejaiyeffect).
How long will it take for you guys to get back to me after I post your product to receive 50% off my next purchase? Please allow us at least 7 days to get back to you and let you know via Instagram if you met the requirements to receive that discount.
Will I get a tracking number with my order? Yes! All orders are given tracking numbers. If you notice you did not recieve a tracking number, please contact us via email.